customerexperienceinsight.com

Tasks

Avoid using deprecated HTML tags.

SEO

URL

Domain : www.customerexperienceinsight.com/

Character length : 34

Title

Customer Experience News | Customer Experience Insight

Description

Customer Experience Insight delivers actionable insights and best practices to sales, marketing, and customer experience professionals.

Keywords (meta keywords)

Good! The website does not use “meta keywords”.

Open Graph Protocol

Good! The OG (Open Graph) protocol is set on this website.

type: website
title: (no title)
description: Customer Experience News & Trends
url: http://www.customerexperienceinsight.com/
image: https://s0.wp.com/i/blank.jpg
locale: en_US

Dublin Core

Dublin Core is not used

Underscores in the URLs

Good! No underscore (_) found in the URLs.

Search engine friendly URLs

Good! The website uses SEO friendly URLs.

Checking the robots.txt file

There is robots.txt file.
https://customerexperienceinsight.com/robots.txt

User-agent	Disallowed for the search engines
*	/wp-admin/

Social

Social Engagement

No info found.

Content

Doctype

XHTML 1.0 Transitional

Encoding

Perfect! The character encoding is set: UTF-8.

Language

We have found the language localisation: ”en”.

Title

Customer Experience News | Customer Experience Insight

Character length : 54

Good! The title’s length is between 10 and 70 characters.

Text / HTML ratio

Ratio : 14%

Error! The text / HTML code ratio is under 15 percent on this website. This value shows that the website has relatively few text content.

Headings

H1	H2	H3	H4	H5	H6
0	19	0	8	8	3

Heading structure in the source code

<H4> Top Story
<H2> Pick your service style: There are 9 to choose from
<H4> Latest News
<H2> The power of positive confrontation
<H2> What really good service looks like (in the wake of really bad service)
<H2> The 11 best things to say to customers
<H2> What a happy customer means to the bottom line [Graphic]
<H2> 6 ways to surprise and delight customers
<H2> 7 tips to turn customer complaints into relationship-builders
<H2> 6 proven ways to use customer feedback to improve service and sales
<H4> Popular Articles
<H2> Customers want more: 5 new expectations you must meet now
<H2> 22 things you should never say to customers
<H2> Sales training: 19 ways to sell more to existing customers
<H4> Category Articles
<H5> Customer Service
<H2> How a customer service culture is born and survives
<H5> Communications
<H2> 3 ways to handle a customer who’s looking for a fight
<H5> Sales
<H2> 6 ways to captivate, convince and inspire customers
<H5> New Research
<H2> What ticks customers off, and what makes them happy
<H5> Customer Loyalty & Retention
<H2> What’s your customer loyalty status?
<H5> Customer Experience
<H2> How a customer service culture is born and survives
<H5> Social Media
<H2> Case study: How we divided and conquered social service
<H5> Closing
<H2> 15 tips for creating successful negotiations
<H4> Subscribe Today
<H4> Contributors
<H6> Christian Schappel
<H6> Ken Dooley
<H6> Michele McGovern
<H4> Top Trending Resources
<H4> ABOUT CUSTOMER EXPERIENCE INSIGHT

Word cloud

customer38
customers22
service20
experience14
sales12
how11
ways9
social8
marketing7
news6
want5
media5
companies5
tips4
continue4
insight4
make4
best4
fight4
work4
loyalty4
stories4
new3
latest3
happy3
great3
looking3
negotiations3
better3
handle3
business3
click3
them3
expectations3
who’s3
closing3
top3
fewer2
created2
most2
actual2
culture…2
retention2
problems2
care2
survives2
culture2
longer2
even2
mlb2
now2
never2
pressure2
warm2
less2
get2
born2
heart2
editorial2
easy2

Keyword matrix

word	title	descriptions	heading
customer
customers
service
experience
sales
how

Two Word cloud

customer experience7
customer service6
customer who’s3
social media3
for a fight3
experience news3

Three Word cloud

customer experience insight3
customer who’s looking2
sales and customer experience2
convince and inspire customers2
customer experience news2

404 Page

The website has a 404 error page.

Flash content

Good! The website does not have any flash contents.

Frame

Good! The website does not use iFrame solutions.

Images

We found 20 images on this web page.

Alternate attributes for the following 17 images are missing. Search engines use "alt" tags to understand image content efficiently. We strongly recommend fixing this issue.

Readability

Flesch–Kincaid Grade Level

6.50

Flesch Reading Ease

60.20

Coleman Liau Index

12.00

Automated Readability Index (ARI)

6.20

Dale–Chall Readability

5.10

SMOG Index

10.00

Spache Readibility

5.00

Number of letters

5201

Number of words

1010

Number of sentences

151

Average words per sentences

Number of syllables

1670

Syllables in words

1741

Average syllables in words

1.65

Number of words in first three syllables

211

Percentage of word / syllables

20.89

Words not in Dale-Chall easy-word list

309

Words not in Spache easy-word list

230

Technologies

Mobile optimization

This website is optimal for mobile devices!

Deprecated HTML elements

Good! No deprecated HTML tags are detected.

Redirection (www / not www)

Good! The web address is accessible only in one version. The version without www is redirected to the version with www.

Deprecated HTML elements

Good! No deprecated HTML tags are detected.

Printability

Suggestion! Unfortunately, no printer-friendly CSS found.

Meta Tag (viewport tag, mobile devices)

Error! The meta tag named viewport is missing.

Speed test

Server response time

The server response time is fast enough.

Loading time

3,767 ms

Table layout

Good! No nested tables found.

Number of HTTP resources

Number of source domains

Render blocking resources

The elements below are blocking the “above the fold” rendering.
List of render blocking javascript files

http://www.customerexperienceinsight.com/.. /jquery.js?ver=1.12.4
http://www.customerexperienceinsight.com/.. /jquery-migrate.min.js?ver=1.4.1
http://www.customerexperienceinsight.com/.. /pippity.js?ver=4.9.5
http://www.customerexperienceinsight.com/.. /home.js?ver=4.9.5
http://img.nui.media/banners/ajtg.js
http://pbp.nui.media/.. /mvj?z=pbp&ch=;;&dim=470907;483412,483413...

List of render blocking css files

http://www.customerexperienceinsight.com/.. /style.css?ver=1509465038
https://fonts.googleapis.com/css?family=Open+Sans%3A300italic%2C400it...
http://www.customerexperienceinsight.com/.. /jetpack.css?ver=4.6
http://www.customerexperienceinsight.com/?custom-css=63336dcbf8

Speed test – Javascript

Javascript

Error! Too many javascript files found which slows down the page load on the website.

http://www.customerexperienceinsight.com/wp-includes/js/jquery/jquery.js?ver=1.12.4
http://www.customerexperienceinsight.com/wp-includes/js/jquery/jquery-migrate.min.js?ver=1.4.1
http://www.customerexperienceinsight.com/wp-content/plugins/pippity/js/pippity.js?ver=4.7.3
http://www.customerexperienceinsight.com/wp-content/themes/cxi104/lib/js/home.js?ver=4.7.3
http://www.customerexperienceinsight.com/wp-content/plugins/jetpack/modules/wpgroho.js?ver=4.7.3
http://www.customerexperienceinsight.com/wp-includes/js/comment-reply.min.js?ver=4.7.3
http://www.customerexperienceinsight.com/wp-includes/js/hoverIntent.min.js?ver=1.8.1
http://www.customerexperienceinsight.com/wp-content/themes/genesis/lib/js/menu/superfish.min.js?ver=1.7.5
http://www.customerexperienceinsight.com/wp-content/themes/genesis/lib/js/menu/superfish.args.min.js?ver=2.4.2
http://www.customerexperienceinsight.com/wp-content/themes/genesis/lib/js/menu/superfish.compat.min.js?ver=2.4.2
http://www.customerexperienceinsight.com/wp-content/themes/cxi104/lib/js/menu.js?ver=1.0
http://www.customerexperienceinsight.com/wp-includes/js/wp-embed.min.js?ver=4.7.3

File size of all javascript files combined

231.73KB

Javascript minifying

You can save 2.4KB (23% compression) on the analysed URL by minifying the javascript files.

Speed test – CSS

CSS

Good! Just a few CSS files are used on this website.

http://www.customerexperienceinsight.com/wp-content/themes/cxi104/style.css?ver=1368209619
http://www.customerexperienceinsight.com/wp-content/plugins/jetpack/css/jetpack.css?ver=4.6

File size of all css files combined

118.09KB

CSS minifying

You can save 1.2KB (17% compression) on the analysed URL by minifying the CSS files.

By minifying http://www.customerexperienceinsight.com/.. /style.css?ver=1509465038 you can save 1KB (18% compression rate)
By minifying http://s.gravatar.com/css/hovercard.css?ver=2018Mayaa you can save 234B (13% compression rate)

Speed test – Compression

Uncompressed size of the of the HTML

52.57KB

Gzip compression

Error! By using Gzip you can save 3.6KB (70% compression) on your site.

By compressing http://img.nui.media/banners/ajtg.js you can save 3.6KB (70% compression rate)
By compressing http://pbp.nui.media/.. /mvj?ajecscp=1526701301100&z=pbp&ch=;;&di... you can save 762B (61% compression rate)
By compressing http://www.customerexperienceinsight.com/.. /home.js?ver=4.9.5 you can save 514B (62% compression rate)
By compressing http://www.customerexperienceinsight.com/.. /superfish.args.js?ver=2.5.2 you can save 198B (40% compression rate)

Speed test – Browser cache

Number of static resources (image, JS, CSS)

Browser cache

The browser cache is not set correctly for all elements.

URL	Duration
https://img.tradepub.com/free/w_cusb07/images/w_cusb07c2.gif	Expiry time is not specified
https://img.tradepub.com/free/w_insc07/images/w_insc07c2.gif	Expiry time is not specified
https://img.tradepub.com/free/w_vmwa32/images/w_vmwa32c2.gif	Expiry time is not specified
https://img.tradepub.com/free/w_vmwa47/images/w_vmwa47c2.gif	Expiry time is not specified
https://img.tradepub.com/images/cleardot.gif	Expiry time is not specified
http://www.google-analytics.com/analytics.js	2 hours

Speed test – Images

File size of all images combined

376.15KB

Image optimisation

You can save 175KB (50% compression) by optimising the images below:

By lossless compressing the http://www.customerexperienceinsight.com/.. /GettyImages-519118930-309x97.jpg you can save 27.8KB (75%) data.
By lossless compressing the http://www.customerexperienceinsight.com/.. /diverse-team-4-303x174.jpg you can save 15.1KB (54%) data.
By lossless compressing the http://img.nui.media/.. /1525440009368_com-300x600-03-23-18.png you can save 14.2KB (28%) data.
By lossless compressing the http://www.customerexperienceinsight.com/.. /Ken-Dooley-73x73.jpg you can save 13.6KB (89%) data.
By lossless compressing the http://www.customerexperienceinsight.com/.. /michele-73x73.jpg you can save 13.2KB (84%) data.
By lossless compressing the http://www.customerexperienceinsight.com/.. /GettyImages-481776876-56x56.jpg you can save 12.1KB (89%) data.
By lossless compressing the http://www.customerexperienceinsight.com/.. /92048267-134x134.jpg you can save 10.2KB (68%) data.
By lossless compressing the http://www.customerexperienceinsight.com/.. /Excellent-meter-56x56.jpg you can save 7.6KB (84%) data.
By lossless compressing the http://img.nui.media/.. /1525439973566_com-300x250-03-23-18.png you can save 7.5KB (30%) data.
By lossless compressing the http://www.customerexperienceinsight.com/.. /Unhappy-Customer-56x56.jpg you can save 7.5KB (83%) data.
By lossless compressing the http://www.customerexperienceinsight.com/.. /christian-schappel-1-73x73.jpg you can save 6.7KB (78%) data.
By lossless compressing the http://www.customerexperienceinsight.com/.. /160882853-309x97.jpg you can save 6KB (42%) data.
By lossless compressing the http://img.nui.media/.. /1525440242821_com-728x90-03-23-18.png you can save 5.4KB (23%) data.
By lossless compressing the http://www.customerexperienceinsight.com/.. /100925793-309x97.jpg you can save 5.1KB (42%) data.
By lossless compressing the http://www.customerexperienceinsight.com/.. /157627977-134x134.jpg you can save 4.8KB (56%) data.
By lossless compressing the http://www.customerexperienceinsight.com/.. /ThinkstockPhotos-480855149-309x97.jpg you can save 4KB (39%) data.
By lossless compressing the http://www.customerexperienceinsight.com/.. /ThinkstockPhotos-140383746-56x56.jpg you can save 3.5KB (80%) data.
By lossless compressing the http://www.customerexperienceinsight.com/.. /ThinkstockPhotos-481448845-309x97.jpg you can save 2.7KB (30%) data.
By lossless compressing the http://www.customerexperienceinsight.com/.. /loyalty-309x97.jpg you can save 2.1KB (13%) data.
By lossless compressing the http://www.customerexperienceinsight.com/.. /done-deal-134x134.jpg you can save 1.9KB (29%) data.
By lossless compressing the http://www.customerexperienceinsight.com/.. /logo.png you can save 1.6KB (22%) data.
By lossless compressing the http://www.customerexperienceinsight.com/.. /arrow.png you can save 916B (78%) data.
By lossless compressing the http://www.customerexperienceinsight.com/.. /gototop.png you can save 880B (80%) data.
By lossless compressing the http://www.customerexperienceinsight.com/.. /sidebar-top-bg.jpg you can save 850B (74%) data.

Links

We found a total of 90 different links.
Internal links: 88
External links: 2

External links:

Link text (anchor)	Link strength
Home
Catalyst Media Network

Internal links:

Link text (anchor)	Link strength
About
Editorial Staff
Subscribe
Contact
http://www.customerexperienceinsight.com
Customer Experience
Customer Loyalty & Retention
Customer Service
Customer Relationship Management
Marketing
Search Engine Optimization
Email Marketing
Sales
Closing
Cold Calling
Prospecting
Sales Presentations
Social Media
Website Design
Marketing Resource Library
Events
http://www.customerexperienceinsight.com/pick-your-service-style-9-to-choose-from...
Pick your service style: There are 9 to choose from
Click to continue
http://www.customerexperienceinsight.com/the-power-of-positive-confrontation
The power of positive confrontation
http://www.customerexperienceinsight.com/what-really-good-service-looks-like-in-t...
What really good service looks like (in the wake of really bad service)
http://www.customerexperienceinsight.com/the-11-best-things-to-say-to-customers
The 11 best things to say to customers
http://www.customerexperienceinsight.com/what-a-happy-customer-means-to-the-botto...
What a happy customer means to the bottom line [Graphic]
6 ways to surprise and delight customers
7 tips to turn customer complaints into relationship-builders
6 proven ways to use customer feedback to improve service and sales
http://www.customerexperienceinsight.com/customer-expectations-you-must-meet-now
Customers want more: 5 new expectations you must meet now
Click to continue
http://www.customerexperienceinsight.com/22-things-you-should-never-say-to-custom...
22 things you should never say to customers
Click to continue
http://www.customerexperienceinsight.com/sales-training-ways-to-sell-more-to-exis...
Sales training: 19 ways to sell more to existing customers
Click to continue
http://www.customerexperienceinsight.com/how-a-customer-service-culture-is-born-a...
How a customer service culture is born and survives
The one thing customers care more about than their problems
3 ways to handle a customer who’s looking for a fight
Customer service stories that will warm your heart
Communications
http://www.customerexperienceinsight.com/3-ways-to-handle-a-customer-whos-looking...
The 4 worst — and 1 very best — ways to apologize to customers
Case study: How we divided and conquered social service
6 ways to captivate, convince and inspire customers
http://www.customerexperienceinsight.com/6-ways-to-captivate-convince-and-inspire...
15 tips for creating successful negotiations
Why some sales strategies no longer work
How to react when customers apply pressure
New Research
http://www.customerexperienceinsight.com/what-ticks-customers-off-makes-them-happ...
What ticks customers off, and what makes them happy
When customers want self-serve — and when they don’t
How to make proactive social customer service work better
Why customer engagement matters — and how to make it better in 2017
http://www.customerexperienceinsight.com/whats-your-customer-loyalty-status
What’s your customer loyalty status?
3 things you should do with customer feedback
Be prepared: Customers want to talk
5 building blocks of great customer experiences in 2017
http://www.customerexperienceinsight.com/case-study-how-we-divided-and-conquered-...
5 of the worst customer service stories — and lessons you gain from them
How online reviews affect the bottom line
http://www.customerexperienceinsight.com/15-tips-for-creating-successful-negotiat...
How to say less and still build more sales
8 steps to closing any sale
Provide winning sales presentations to customers: 6 tips
http://www.customerexperienceinsight.com/author/cschappel
Christian Schappel
MORE
http://www.customerexperienceinsight.com/author/kdooley
Ken Dooley
MORE
http://www.customerexperienceinsight.com/author/mmcgovern
Michele McGovern
MORE
Customer Experience Insight
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Website security

146.20.39.17

External hidden links

Good! No hidden external links found

Looking for eval()

Good! No eval(bas64_decode()) scripts are found

Checking for XSS vulnerability

No XSS vulnerability found

Email encryption

Good! We have not found any unencrypted email addresses.

Sites on same ip

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safetynewsalert.com

Icons

Favicon

Good! The website uses favicon.

Order of Heading elements on mobile by position

H4 : Top Story, ( 391px from top )
H2 : Customer loyalty hinges on your ‘power of nice’, ( 593px from top )
H4 : Latest News, ( 768px from top )
H2 : 4 ways to turn customers into loyal fans, ( 836px from top )
H2 : 4 reasons customers won’t take your surveys — and 5 ways to get a better response, ( 931px from top )
H2 : Why your salespeople need a kick in the pants, ( 1044px from top )
H2 : Pick your service style: There are 9 to choose from, ( 1139px from top )
H2 : The power of positive confrontation, ( 1234px from top )
H2 : What really good service looks like (in the wake of really bad service), ( 1287px from top )
H2 : The 11 best things to say to customers, ( 1358px from top )

Typos

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  - SVG (Scalable Vector Graphics)

paulrentstampabay.com

Title: Paul Sells Tampa Bay
Description: Paul Michael specializes in selling and listing homes in Brandon, Fishhawk, Valrico, Lithia, Riverviewand Tampa Bay Area.
Internet Protocol (IP) address:
Tech:
- Analytic
  - Google Analytics
- Other
  - CSS (Cascading Style Sheets)
  - Html (HyperText Markup Language)
  - Javascript
  - jQuery UI

msystem.com.br

Title: M system
Description:
Internet Protocol (IP) address:
Tech:
- CDN
  - BootstrapCDN
  - Maxcdn
- Other
  - CSS (Cascading Style Sheets)
  - Font Awesome

cleaninginlasvegas.com

Title: Cleaning Services in Las Vegas, NV
Description: Find, Hire & Rate Local Companies across 17 Categories of Commercial & Residential Cleaning Services in the Las Vegas area of Clark County, Nevada.
Internet Protocol (IP) address:
Tech:
- CMS
  - Wordpress CMS
- Analytic
  - Google Analytics
- CDN
  - BootstrapCDN
  - Maxcdn
- Other
  - CSS (Cascading Style Sheets)
  - Datepicker
  - Font Awesome
  - Google Font API
  - Html (HyperText Markup Language)
  - Html5
  - Javascript
  - jQuery
  - jQuery Cycle
  - jQuery Fancybox
  - jQuery UI
  - Modernizr.js
  - Php (Hypertext Preprocessor)
  - Shortcodes
  - SVG (Scalable Vector Graphics)

locationbenne-orleans.info

Title: Location de benne Orleans - Tél : 02.90.87.21.17
Description: Demandez nous gratuitement un devis ou contactez nous pour toute question concernant la location d'une benne sur Orleans - ☎ 02.90.87.21.17
Sites loading time: 5031
Internet Protocol (IP) address:
Javascript total size: 42.17KB
CSS total size: 9.33KB
Image total size: 66.47KB
Total size: 164.65KB
Tech:
- Other
  - CSS (Cascading Style Sheets)
  - Google Font API
  - Html (HyperText Markup Language)
  - Html5
  - Iframe
  - Javascript
  - Php (Hypertext Preprocessor)

bestvbank.com

Title:
Description:
Internet Protocol (IP) address:
Tech:
- Other
  - CSS (Cascading Style Sheets)
  - Html (HyperText Markup Language)
  - Html5
  - Javascript

songnanhotel.com

Title: 韦德国际1964,伟德娱乐官网,韦德国际1964官方网站
Description:
Internet Protocol (IP) address:
Tech:
- Other
  - CSS (Cascading Style Sheets)
  - Html (HyperText Markup Language)
  - Javascript
  - Php (Hypertext Preprocessor)

mathlearn.com

Title: Home - MathLearn
Description:
Internet Protocol (IP) address:
Tech:
- Analytic
  - Google Analytics
- Other
  - Html (HyperText Markup Language)
  - SVG (Scalable Vector Graphics)

rentaresort.com

Title: Rent a Resort your destination is anywhere!
Description:
Sites loading time: 2389
Internet Protocol (IP) address:
Javascript total size: 460.59KB
CSS total size: 968.00B
Image total size: 323.73KB
Total size: 854.64KB
Tech:
- Other
  - CSS (Cascading Style Sheets)
  - Html (HyperText Markup Language)
  - Javascript
  - Php (Hypertext Preprocessor)

SEO report of customerexperienceinsight.com